Online Ordering Terms and Conditions

Our Details

Mailorder Department
Howarth of London
31 Chiltern Street
London
W1U 7PN

Telephone: +44 (0) 20 7935 2407
Fax: +44 (0) 20 7224 2564
Email: mailorder@howarth.uk.com


Delivery

We pride ourselves on offering a fast and efficient service.

Where items are in stock we can normally deliver to UK addresses on the next business day, to addresses in Europe in 2 - 5 business days, and for deliveries outside Europe in 5 - 10 business days.

We will contact you as soon as possible (and in all cases within 30 days) to advise you of any delays.


Part Orders

If any items you order are not in stock, we will email you to keep you informed, and proceed with the rest of the order.


Privacy

We will not disclose your personal details to any other companies.


Credit-Card Security

Credit card details are encrypted and sent to our card provider’s servers over a secure connection.


Prices

We will contact you if the price of an item has changed and your order will cost more than you were informed at time of ordering.


Returns and Cancellations Policy

The law gives you 14 working days to change your mind and cancel an order.

If you choose to do this, you must notify us within this period by letter, fax or email.

The goods must be in original unopened condition.

You are responsible for the cost of returning the goods (unless they are faulty) and ensuring the safe return of the goods. Goods must be by courier or signed for delivery to Howarth of London at the above address.


Refunds

We will refund you for returned goods that we have agreed to accept back, less a restocking fee and the original delivery charges.

We will not refund any costs incurred in returning the product to us unless previously agreed otherwise.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


If goods are faulty

In the unlikely event that received goods are faulty, we will provide a replacement at no cost to you.

Should you prefer a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

The restocking fee will not apply in the case of faulty goods. Your statutory rights are not affected by these terms.

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London Hours
M-F:  9.30am - 5.30pm
Sat:  10am - 4.30pm
Sun:  Closed